Terms and Conditions

1. Purpose of the Agreement

This Agreement governs your access to and use of Karguo Inc. services, including but not limited to the Karguo GO subscription program, the Karguo website, digital platforms, ordering systems, and all related products and services (collectively, the "Services").

Karguo GO is a subscription-based supply program designed for commercial clients to purchase industrial, maintenance, cleaning, hygiene, and related products for business use only.

Certain products or services may be subject to additional terms ("Additional Terms"), which are incorporated into this Agreement by reference.

All products offered by Karguo and Karguo GO are intended strictly for professional and commercial use and must be used in accordance with manufacturer instructions and applicable laws.

2. Eligibility and Account Responsibility

By creating an account or subscribing to Karguo GO, you represent and warrant that:

• You have full legal authority to bind the business entity you represent;
• Your business is a legally recognized commercial entity;
• All information provided to Karguo is accurate, current, and complete.

You may authorize users under your account. You remain fully responsible for all actions, orders, charges, and activity conducted under your account, including those made by employees, contractors, or third parties.

You are responsible for maintaining the confidentiality and security of your account credentials.

3. Customer Responsibility for Orders

The Subscriber is fully responsible for all orders placed. This includes, without limitation:

• Order quantities
• Product selection
• Subscription modifications
• Delivery addresses
• Authorized users placing orders

Karguo is not responsible for errors caused by the subscriber or its authorized users. Orders placed through Karguo GO are deemed final once processed.

4. Subscription, Billing, and Payments

• Karguo GO operates on a recurring subscription basis.
• Fees are billed automatically according to the selected plan.
• All payments are due as indicated at checkout or on the invoice.

Failure to process payment may result in suspension of service, cancellation of deliveries, or account termination.

Karguo reserves the right to modify pricing, plans, or billing structures at its discretion with notice.

5. Cancellation and Termination

Emails, texts, contact forms, or verbal notices to representatives do not constitute valid cancellation. Cancellation is effective only after confirmation by Karguo.

6. Shipping, Delivery, and Transfer of Risk

• Ownership and risk transfer to the customer upon shipment or delivery.
• Delivery times are estimates and not guaranteed.
• Karguo is not responsible for delays caused by carriers, force majeure, or incorrect customer information.

7. Returns, Refunds, and Non-Refundable Products

No automatic right to a refund. Karguo reserves the absolute right to refuse any refund, in whole or in part, including for products sold under Karguo or Karguo GO, if Karguo determines that the product:

• Has been used
• Is expired
• Has been opened
• Is damaged
• Is altered
• Is not in the original condition as sold

All determinations are made at Karguo's sole discretion. Certain products may be non-returnable and non-refundable by nature, including hygiene, cleaning, chemical, or consumable items.

8. Disclaimer of Warranties

All products and services are provided "as is" and "as available". To the maximum extent permitted by law, Karguo disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law:

• Karguo shall not be liable for indirect, incidental, consequential, special, or punitive damages.
• Karguo's total liability shall never exceed the amount paid by the customer for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Karguo Inc., its directors, officers, employees, agents, and partners from any claims, losses, damages, liabilities, or expenses arising from:

• Misuse of products
• Violation of this Agreement
• Acts or omissions of your users
• Regulatory or legal non-compliance

11. Data, Privacy, and Confidentiality

Customer data is handled in accordance with applicable privacy laws. Karguo may share necessary order or usage data with suppliers strictly for operational purposes. All confidential information must be protected and used solely for the purposes of this Agreement. See our Privacy Policy.

12. Third-Party Products and Services

Karguo may offer or resell third-party products. Karguo is not responsible for third-party acts, omissions, warranties, or representations.

13. Modifications to the Agreement

Karguo may modify these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Province of Québec and the laws of Canada applicable therein, without regard to conflict-of-law principles.

15. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior communications or agreements.

16. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

Karguo Inc. — 438-223-5936 — karguo.ca