Privacy Policy

Karguo Inc. ("Karguo", "we", "us") is committed to protecting the privacy of its customers and website visitors. This policy explains what information we collect through Karguo.ca, how we use it, and the choices you have. It is designed to comply with applicable Canadian privacy laws, including PIPEDA and Québec's Law 25.

1. Information We Collect

• Account and order information — name, company, billing and shipping address, email, phone number, and order history when you create an account, place an order, or subscribe to Karguo GO.
• Payment information — processed through fully encrypted, trusted payment gateways. We never store your card details.
• Communications — messages you send us through contact forms, email, or phone.
• Device information — IP address, browser type and pages visited, collected automatically to operate and improve the site.
• Cookies — used to keep your cart and session working and to understand how the site is used. You can refuse cookies in your browser; some features (like the cart) may stop working.

2. How We Use Your Information

• Process and deliver your orders and Karguo GO subscriptions;
• Communicate about orders, deliveries, returns and account matters;
• Send newsletters and offers if you subscribed — you can opt out anytime;
• Improve our products, website and service;
• Comply with legal, tax and accounting obligations.

3. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Suppliers and carriers — strictly the order data needed to fulfill and deliver your purchase;
• Service providers — payment processors, hosting and IT providers bound to use it only for the services they provide to us;
• Authorities — when required by law.

4. Retention

We keep personal information only as long as necessary for the purposes above, including legal and tax requirements, then securely delete or anonymize it.

5. Security

Sensitive data is transmitted over secure (SSL) connections and stored on protected systems with restricted access. No system is perfectly secure, but we apply commercially reasonable safeguards appropriate to the sensitivity of the information.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing communications at any time. Contact our privacy officer at info@karguo.com — we respond within the timelines required by law.

7. Third-Party Links

Karguo.ca may link to third-party sites. We are not responsible for their privacy practices; review their policies before providing information.

8. Changes to This Policy

If we update this policy, we will post the new version on this page with a revised date.

9. Contact

Karguo Inc. — info@karguo.com — 1-866-668-0775 — Québec & Ontario, Canada